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LetterLab Client Questionnaire - Tell Us Your Story

Helping us understand your story so we can write it with clarity and purpose

Hello and welcome,

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Thank you for choosing LetterLab. Before we begin writing your letter, we’d like to learn a little more about you and your situation. This short questionnaire gives us the background we need, your story, your goals, and the tone you’d like to strike — so that the letter we create is personal, genuine, and perfectly suited to your needs.

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Document mascot with thumbs up and holding a pen

Please answer as openly and honestly as you can. There’s no need to overthink; keep it brief if you prefer, or share as much detail as you’re comfortable with. If we need any clarification, we’ll reach out to you directly.

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And remember: your first 250 words are free, so you can see how we work and decide if we’re the right fit for you.

 

Let’s get started.

What type of letter do you need, and what’s the outcome you’re hoping for?


For example: apology, cover letter, letter to a judge, character reference, appeal, personal request, complaint, etc.


Let us know what result you’re aiming for, or the reason you need the letter written.

Who is the letter for, and how do you relate to them?


Include their name (if known), your relationship (if relevant), and any key information about them that helps us shape the tone and structure of your letter.

What’s the story or background we need to know?


Tell us what led to this letter being needed. Include any important facts, events, emotions, regrets, challenges or personal context. Everything you share helps us write with clarity and care.

Multi choice

What tone would you like the letter to have? (Tick any that apply)

Are there any specific things we should include or avoid?


This could be names, dates, phrases, promises, acknowledgements, quotes, or anything that’s too sensitive or off-limits that we should steer clear of. If not applicable please type N/A

Single choice
Standard (3-5 Days)
24 Hours (Office Hours)
48 Hours (Office Hours)
24 Hours (Out of Hours/Weekend)
48 Hours (Out of Hours/Weekend

When do you need the letter by?


Our standard turnaround is 3–5 working days howeverif you need your letter faster we offer express services too. (for an additional fee).

Is there anything else we should know before we begin?


For example, who the letter should be from (your name, title or role), any emotional, legal or cultural considerations, or anything unique to your circumstances. Type N/A if this is not applicable.

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