Refund Policy

Effective Date: Jan 2025

At LetterLab, we take pride in offering a professional UK letter writing service that delivers clear, persuasive, and tailored letters. Whether you are using our cover letter service, requesting an appeal letter, or need support with a legal or personal letter, we are committed to customer satisfaction.

Because all our work is custom-written, refunds are limited to the conditions set out below.

1. Refund Eligibility

You may be eligible for a refund in the following situations:

Work Not Started: If you cancel your order before work has begun, you are entitled to a full refund.
Non-Delivery: If we fail to deliver your completed letter within the agreed timeframe, you may request a full refund.
Significant Quality Issues: If your letter does not meet the agreed requirements after revisions, we may consider a partial or full refund on a case-by-case basis.

2. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

The letter has been completed and delivered as requested.
You change your mind after receiving your final draft.
You provide inaccurate, incomplete, or misleading information that affects the quality of the work.

3. Revisions Before Refunds

Each service includes three free revisions within the original scope of work.
Revisions must be requested within 3 days of receiving your draft.
Revisions are intended for adjustments in tone, clarity, or emphasis, not for rewriting entirely new content.
Refund requests will only be considered after revisions have been offered.

4. How to Request a Refund

To request a refund, please email us at info@letterlab.shop or use the contact form below with your order details. We will review your request promptly and confirm eligibility under this policy.

5. Policy Updates

This Refund Policy may be updated at any time. The “Effective Date” above shows the latest version. Continued use of our services constitutes acceptance of any changes.