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Privacy Policy

Effective Date: Jan 2025

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LetterLab respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our UK letter writing service.

1. Information We Collect

We may collect the following types of information when you use our services:

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  • Personal details such as your name, email address, and contact information.

  • Content you provide for letter writing or editing (drafts, supporting documents, case details).

  • Payment details, which are securely processed by our third-party provider, Stripe.

  • Basic website usage data (such as IP address and device information) collected via cookies.

2. How We Use Your Information

We use your information to:

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  • Provide our professional letter writing services.

  • Communicate with you about your order, including drafts, revisions, and support.

  • Process payments securely.

  • Improve our website and services.

  • Comply with legal or regulatory obligations.

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We do not sell, rent, or trade your personal information to third parties.

3. Payments

  • Payments are handled by Stripe, a secure third-party payment provider.

  • Stripe is fully compliant with UK financial regulations and uses encryption to protect your data.

  • LetterLab does not store or access your payment card information.

4. Confidentiality of Your Letters

  • All letters and information you provide are treated as confidential.

  • We will never share the content of your letters with third parties, unless required by law.

  • With your permission, anonymised versions of letters may be used for portfolio or marketing.

5. Data Retention

  • We retain your personal data only for as long as necessary to provide our services and meet legal obligations.

  • Drafts and documents are typically deleted within 6 months of project completion, unless you request earlier deletion.

6. Your Rights

Under UK GDPR, you have the right to:

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  • Request access to the personal information we hold about you.

  • Request corrections to inaccurate or incomplete data.

  • Request deletion of your personal information (the “right to be forgotten”).

  • Object to or restrict how your data is processed.

  • Request transfer of your data to another provider (data portability).

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To exercise any of these rights, please contact us at info@letterlabshop or use the contact form below.

7. Cookies 

Our website uses cookies to improve performance, analyse visitor behaviour, and remember your preferences during a session.

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  • Some cookies are essential for the site to function properly.

  • We may also use third-party cookies (for example, Google Analytics) to help us understand how visitors use our site.

  • You can manage or disable cookies in your browser settings at any time. Please note that certain features of the site may not function correctly if cookies are disabled.

  • If we introduce new types of cookies or tracking tools in the future, this Privacy Policy will be updated to reflect the change.

8. Security

  • We take appropriate technical and organisational measures to protect your data.

  • This includes encryption, secure servers, and limited access to personal information.

  • While we follow best practices, no online service can guarantee 100% security.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” above shows the last update. Continued use of our services indicates your acceptance of any changes.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:


Email: info@letetrlab.shop or use the contact fomm below

Address: Unit 157185, PO Box 7169, Poole, BH15 9EL​​

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