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Terms & Conditions

Effective Date: Jan 2025

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By using LetterLab’s UK letter writing service, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Service Scope 

  • LetterLab provides custom-written letters based on the information you supply.

  • We do not provide legal advice, and our letters should not be treated as legally binding documents.

  • Our services are intended for communication and informational purposes only.

  • While we aim to produce clear, persuasive, and effective letters, we cannot guarantee specific results or outcomes.

2. Client Responsibility

  • You are responsible for ensuring the accuracy and truthfulness of the information you provide.

  • LetterLab does not fact-check information and accepts no liability for false, incomplete, or misleading details.

  • You must not request services that are unlawful, defamatory, threatening, or otherwise inappropriate.

  • LetterLab reserves the right to refuse service where information provided breaches UK law or professional standards.

3. Revisions & Refunds

  • Each service includes the number of revisions stated at the time of purchase.

  • Revisions apply to adjustments in style, tone, or clarity, not full rewrites of new content.

  • Revision requests must be made within 7 days of receiving the initial draft.

  • Refunds are not available once work has begun, except in cases where LetterLab cannot deliver the agreed service.

  • Please see our Refund Policy for further details.

  • LetterLab is not responsible for delays caused by events beyond our control (force majeure).

4. Payments

  • Payments are processed securely through Stripe, a trusted third-party provider.

  • Stripe is fully compliant with UK financial regulations and uses encrypted transactions.

  • LetterLab does not store or have access to your payment information.

  • Services will commence only after payment has been successfully processed.

5. Liability

  • LetterLab is not liable for the actions, responses, or decisions of third parties in relation to your letter.

  • Responsibility for how our letters are used rests with the client.

  • We accept no liability for any direct, indirect, or consequential losses linked to the use of our services.

  • Where liability cannot be excluded by law, it is strictly limited to the value of the service purchased.

6. Confidentiality

  • LetterLab respects your privacy and complies with UK GDPR and the Data Protection Act 2018.

  • We do not share your personal details or letter content with third parties, unless required by law.

  • With your permission, anonymised examples of letters may be used in our portfolio or marketing.

  • Please see our Privacy Policy for full details on how we handle data.

7. Automated Assistance

  • While every letter is written and reviewed by a professional, some elements of the process may include automated assistance to improve efficiency.

  • Automated tools are never used to share personal data externally.

  • All work is human-reviewed to maintain accuracy, clarity, and a natural tone.

8. Service Acceptance

  • By placing an order with LetterLab, you confirm that you have read, understood, and agreed to these terms.

  • If you do not agree, you should not use our services.

  • These terms may be updated from time to time, and continued use of our services will be treated as acceptance of any revised terms.

9. Contact

If you have any questions about these Terms & Conditions, please contact us at:


Email: info@letterlab.shop or use the contact form below.
Address: Unit 157185, PO Box 7169, Poole, BH15 9EL

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