Areas We Help With
People come to LetterLab when they know what they need to say, but are struggling to put it into words in a way that is taken seriously.
This page outlines the most common situations we help with. Each area links to more detailed guidance, but the starting point is always the same. Clear, calm communication that reflects the seriousness of the situation without creating unnecessary conflict.
Parents and carers often need to write formal letters when SEND support is not working as it should. This may involve raising concerns with a school, requesting additional support, or dealing with issues around an Education, Health and Care Plan.
Clear wording is especially important where decisions affect provision, assessments, or legal duties.
Help writing to a school about SEND
Education, SEND, and EHCP Letters
We support people writing to the DWP and other benefits departments, including correspondence about PIP, assessments, decisions, reconsiderations, and follow-up letters.
These letters often fail when they are too emotional, unfocused, or unclear about what is being challenged or requested.
DWP and Benefits
Writing to a council can be frustrating, particularly where housing, support services, or formal decisions are involved.
We help clarify concerns and requests so correspondence is easier to assess and respond to.
This includes letters about housing issues, services, complaints, and delays.
Councils and Housing
When informal communication has failed, people often need help escalating concerns without sounding aggressive or unreasonable. We help structure complaint letters so the issue is clear, proportionate, and properly documented.
Complaints and Escalation
We also assist with letters to employers or landlords where clarity and tone are important. This may include raising concerns, requesting adjustments, or responding to decisions.
Employment and Landlord Letters
People often need to write formal letters to GP's, hospitals, or health services when concerns are not being addressed or communication has broken down. This may involve requesting referrals, clarifying medical information, or raising concerns about care.
Clear, factual wording helps ensure issues are understood properly and responded to without escalating conflict unnecessarily.
GP, Hospital, or Health Service
Support With Common Letter Situations
We help with letters where wording affects how decisions are made and responses are given. This includes situations involving schools, councils, government departments, employers, landlords, and other organisations.
You do not need to decide on a service in advance. If you are unsure which area applies, you can still start by fixing the opening of your letter.
Unsure Where You Fit?
Many situations overlap. You may be dealing with a school and a council, or a health issue and a benefits decision at the same time.
You do not need to work out where your letter sits before asking for help.
Start With the Opening
The simplest way to begin is to fix the opening of your letter. You can submit what you have already written, or explain the situation if you have not started yet.
This allows you to see how clearer wording changes how your message is received, before deciding whether you want further help.
