What Happens Next
This page explains what happens when you ask for our help, step by step. There are no forms on this page and no obligation to continue.
The aim is to make the process clear, calm, and predictable.
Step 1: You choose how you want to start
Start by selecting the option that feels right for you.
You can begin with a free clarity review or choose a paid option if you already know you want help completing your letter. Each option explains what is included before you proceed.
Step 2: Complete the form
Once checkout is complete, you will be shown a short form.
You can share the opening of a letter you have already written, or explain the situation in your own words if you have not started yet. You do not need to get the wording right.
The form is designed to gather context, not to test you.
Step 3: We review what you’ve shared and prepare wording
We review the information carefully to understand the situation, the reader, and the outcome you are looking for.
Based on the option you selected, we prepare clear, measured wording that reflects what you are trying to say and how it needs to be received.
Step 4: You receive your draft by email
Your draft will be sent to you by email.
Our standard turnaround is up to 5 working days.
If you mentioned an urgent deadline, we will contact you to confirm availability and options before proceeding.
What if I am not sure what to say?
You do not need to know how to phrase things before asking for help.
You can explain what is happening in your own words. Part of the process is helping you find language that reflects your situation clearly and appropriately.
What if I am dealing with more than one issue?
Many people are dealing with overlapping situations, such as a school and a council, or health services and benefits.
You do not need to separate everything perfectly. You can explain the situation as it is, and we will help you focus the wording.
What this process is not
This process does not involve templates, automated wording, or aggressive language.
It is not about sounding clever or confrontational.
The aim is clear communication that can be sent with confidence.
When you are ready
If you feel ready to start, you can submit your letter or explanation using the Fix My Letter button.
If you are not ready yet, you can return to this page at any time.
